ELPROMA Help Desk Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

To submit a support ticket, you can either use our ticketing system through the website or directly send an email to support@elpromaelectronics.com. To ensure the best support, please send as much information about your device as possible:

Serial number (SN) or IMEI

Date of order

Firmware version

Logs & screenshoots showing the problem

Please check Elproma Technical Support Policy document here.